2024 Annual Summary

Message from the President and CEO

The year 2024 was one of transformation and customer commitment for CGFNS—of building our operational excellence, moving decisively in new directions, and doubling down on our commitment to lift up the global healthcare workforce.

Two years ago, when I was given the honor and privilege of leading this organization into a new era, it was clear that the challenges to global healthcare were intensifying. Not only does the spread of diseases remain an enduring threat, but climate change, growing conflict, and aging populations in many countries are compounding the inequities in healthcare access and quality that have long plagued societies everywhere.

At the same time, there is a great deal of hope for a future of better healthcare for all, beginning with the many ongoing advances in medical science and digital health that are transforming care delivery. But the essential key to real progress can be found in the people who deliver the care. That’s why it is so important we take CGFNS into a new era of global impact, with faith in the proposition that healthcare workers in every country—empowered with the knowledge, tools, and inspiration to achieve excellence in their profession—can lead the way to resolving the healthcare challenges of today and tomorrow.

Our strong progress in 2024 reinforces that we are on the right path to supporting the career development needs of the global healthcare workforce.

To be sure, our priority has been to resolve the challenges that two years ago were threatening our core business and our future prospects for serving migrating health professionals, along with those who license and hire them. Over the course of the year, we continued to invest in our staff and in technology improvements while modernizing our platforms, systems, and customer service tools, all of which have taken us further down the road to operational excellence.

Meanwhile, we have made enormous strides toward building our capacity to generate research, thought leadership, and advocacy to drive worldwide investment in a future-ready global healthcare workforce. Our flagship accomplishment in this area has been the launch in 2024 of our Global Health Workforce Development Institute, which is already having impact, particularly through the work it is doing to advance specialty global certifications, including the first-ever truly global health credential for rehabilitation nurses.

These and other initiatives have significantly boosted our international profile. Our work in global certification has earned us a place in the World Health Organization’s World Rehabilitation Alliance. We have also been assisting WHO in evolving and advancing a global code of conduct for ethical recruitment practices, and as a key contributor to its 2025 State of the World’s Nursing report. With the International Council of Nurses, we are building a Global Nursing Workforce Centre to answer the need for a research clearinghouse on nursing workforce data and for research that can be translated into actionable policy recommendations that drive meaningful change. Along the way, we have invigorated our activities as a member of the Conference of NGOs in Consultative Relationship with the United Nations (CoNGO).

Reading about these accomplishments and others in the pages that follow, I am confident that you will conclude that our 48-year-old organization is on a new journey with a new vision. We are much more today than what the name CGFNS implies.

This will be further emphasized in 2025 as we roll out our new name: TruMerit™. This change heralds a comprehensive rebranding that reflects transformational change at every level of our organization—with our expanded global focus, our new products and services, our research and insights, our investments in next-generation technology, and our renewed commitment to operational excellence.

The message from 2024 is clear. We are transforming the organization. We are evolving our purpose. We are unifying our team. And we are aligning our goals with our partners and stakeholders.

Peter Preziosi
President & CEO